Berlin Brandenburg Airport reduce ground delays by 2.4 minutes per flight with Assaia
With projected annual passenger numbers of around 26 million, Berlin Brandenburg Airport has become the third busiest airport in Germany and one of the fifteen busiest in Europe. They are the first German airport to use an AI-based software solution to optimize its handling processes. In doing so, the airport company continues to invest in modern technologies to increase service quality, punctuality and efficiency.
Requirements
Historically, Berlin Brandenburg Airport faced challenges with visibility during turnarounds. Sharing real-time visual information between airlines, ground handlers, and the airport was challenging. This created a ripple effect - flights were delayed, baggage took longer than it should, and passengers weren't thrilled with their experience.
Berlin Brandenburg needed a way to see everything as it happened, in real time, with a neutral perspective. It's like having a reliable pair of eyes on the ground that could help everyone - airlines, ground staff, the airport team - work together like a well-oiled machine. The goal was to improve on-time performance, speed up baggage delivery, and give passengers a smoother, hassle-free experience.
Solution
Berlin Brandenburg Airport has partnered with Assaia to revolutionize apron operations. By deploying Assaia's TurnaroundControl solution across 49 stan, the airport is harnessing cutting-edge AI technology to analyze and optimize handling processes. This initiative aims to boost efficiency, stablilize flight schedules, and improve overall punctuality.
TurnaroundControl integrates Ai-powered software with cameras on the apron, delivering real-time insights into ground handling operations. This transparency enables teams to pinpoint inefficiencies, streamline workflows, and ensure flights depart on time.
In addition, Berlin Brandenburg Airport has introduced a dedicated resilience team, leveraging insights from Assaia’s technology. This specialized team focuses on resolving unexpected delays, allowing ground handlers to concentrate on maintaining flight schedules and ensuring a seamless passenger experience.
For instance, if a delay in baggage unloading is detected, the process manager is immediately alerted to collaborate with the resilience team. Together, they address the issue promptly, ensuring passengers remain on schedule, aircraft are prepared for departure as planned, and ground handlers can focus on incoming flights - preventing a ripple effect of delays.
By integrating human expertise, advanced digital tools, and physical resources, Berlin Brandenburg Airport is setting a new standard for operational efficiency and passenger satisfaction.
Benefits
- Cut average ground delay per flight by 2.38 minutes
- Reduced ground delays by 69%
- Departure readiness improved by 2 minutes
- Predicted End of Ground Handling Times (PEGT/PRDT) outperform TOBT: ApronAI delivers more accurate timelines. Using these times and integrating them directly into BER’s Airport Collaborative Decision-Making (A-CDM) platform can improve predictability, create more reliable departure sequencing, and help avoid knock-on delays. BER will run a trial soon to evaluate the outcomes.
- Fast Baggage Delivery: Improved baggage efficiency from 80 to 95% - Berlin’s best baggage handling performance yet and a solid boost to their passenger experience
- Data-Driven Decisions: Process Managers and the Resilience Team use live, accurate information instead of guesswork, leading to faster and smarter actions.
- Enhanced Airport Operations: With better coordination and quicker responses, the entire airport tetam ensures operations stay on track, delivering better results for passengers and staff alike.
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