Ljubljana Airport reduces ground delays by 4 minutes per flight with Assaia
Fraport is examining the solution for deployment throughout its airport network
Fraport’s Ljubljana Jože Pučnik Airport (LJU) is one of the few airports in Europe with an in-house ground handling department, LJU faces the challenge of maintaining and improving service levels amidst staff shortages and extreme traffic peaks during the summer season. Fraport Slovenija management is embracing state-of-the-art technology to work smarter to ensure a smooth passenger experience.
Requirements
Assaia's TurnaroundControl will gather objective data from every ground-handling process, identifying bottlenecks, process dependencies, and discrepancies between planned and actual times. The ultimate goal is to streamline all ground handling processes and enhance Standard Operating Procedures (SOP) through high-quality operational data available on a 24/7 basis.
Solution
Turnaround Control is deployed at all critical gates at LJU, enabling the team to optimize operations in real-time to improve the turnaround efficiency, including allocating the right staffing levels based on actual events not planned timings. In addition, by tracking all activity over time, it provides the data required to streamline Standard Operating Procedures.
The system also assists LJU in accurately predicting off-block time, generating real-time alerts, and enabling proactive resource management for improved on-time performance and reduced ground delays. Ultimately, these enhancements will contribute to an improved passenger experience.
All data points will be accessible for post-operation analysis, driving continuous improvement in ground handling procedures based on actual performance and evolving airline requirements. Also, the historical data can be used to quickly, efficiently, and correctly investigate airline customer complaints and/or inquiries.
In addition to the immediate benefits at LJU, this deployment will provide invaluable insights for a wider Fraport Group deployment, addressing industry-wide challenges such as data-driven Service Level Agreement (SLA) management, and delay code clearing.
Benefits
- Average reduction in ground delays of 4 minutes for all flights managed by Assaia
- Resulting in a cost-saving of $405.92 per turn
- Potential annual savings could be $389,688 PA
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