$169 million savings potential across their network annually

United Airlines is preparing for the expected surge in passengers over the next 10 years and has created the “United Next” growth plan to cater to this growth. They will take delivery of about 800 new planes between 2023 and 2032. While passengers and aircraft will increase, the airport infrastructures will not and so United need to ensure each turn is as efficient as possible so that they can maximize their gate usage.

2 min
reduction in average ground delay
$169 million
savings potential across their network annually


United Airlines required full situational awareness of the turnaround process to achieve operational efficiencies, increase gate capacity, reduce delays, as well as improve sustainability on the apron. By having more real-time information about ongoing turns, United Airlines can respond to deviations from the turnaround plan quicker and hence mitigate the impact of these deviations. Less delays leads to lower average turnaround times and ultimately the ability to turn more aircraft per day per stand.

United has pledged to reduce its GHG emissions 100% by 2050 without relying on traditional carbon offsets. Efficiency on the turn will be essential to meeting these goals.


Assaia’s Turnaround Control offers in-depth management of turnaround operations in real-time by providing situational awareness of airport resources & human capital. The solution creates highly accurate data for all turnaround processes and other apron events of interest. The system has tracked over 750 000 turnarounds across more than 30 airports.

At this airline, Zonal Managers are responsible for turnaround operations and timely departures of all flights in their respective zones. They operate as a central coordinating function for all crucial processes like catering, fueling and baggage loading for flights to be able to depart. To only see alerts for flights within their zone, they use the Watchlist Feature which acts as an alert filter. They receive alerts and directly reach out to the respective teams in order to solve the problem before it turns into a flight delay.

Recently Assaia's new TurnaroundControl was introduced, this provides the Zonal Manager with side-by-side video tiles and process widgets. The change resulted in dramatically increased adoption and for the first time a measurable reduction in ground delays.


  • Reduction in average ground delay by almost 2 minutes, resulting in $277,710 savings in Feb ‘24
  • $2,690,684 potential savings per year at the nominated airport
  • $169 million savings potential across their network annually
  • Reduced ground delays mean efficient use of gates and potential for additional landings


The way Turnaround 2.0 uses AI and machine learning to boost our zone controllers' efficiency is remarkable. They can now manage multiple gate activities with more focus on handling exceptions, rather than multitasking. Turnaround 2.0 is more than a tool for the present; it's a foundation for 'United Next,' growing with us and helping us surpass our operational goals efficiently.

Daniel Reed
Director of Station Operations, United Airlines

Assaia's product allows airports and airlines to collect, track, and analyze data in real time; this innovation removes inefficiencies and optimizes performance.

Jim Lockheed
JetBlue Ventures

We are proud to be partnering with the Assaia team in our mission to use technology to improve the efficiency and safety of the airport environment.

Raghbir S. Pattar
Director of Airports Transformation, IAG


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