Room for improvement

There are significant gaps between the best and worst turnarounds.

World Aviation Forum, Lisbon, Portugal; September 26, 2023 – Assaia, the industry leader in AI-enabled turnaround management, has today launched their first ever Turnaround Benchmark Report, analyzing how turnarounds impact airports’ and airlines’ overall performance.

Three important findings from the Turnaround Benchmark Report clearly demonstrate the importance of holistic turnaround monitoring and management:

  • There is a 41 minute difference between the best and worst turnaround performances, potentially costing airlines and airports billions of dollars a year and delaying passengers
  • The best performing airlines and airports can deliver three more turnarounds per day than the worst performers
  • Avoidable APU usage costs the same as the profit from 11 passengers and produces 86kg of CO2 per flight

The Turnaround Benchmark Report is available for download at

Max Diez, Assaia CEO, said, “We all know the industry operates on wafer-thin margins. Fuel prices are currently going up, which makes everyone nervous. And just in the past few weeks, we’ve seen disruption and delays caused by technology outages, bad weather, infrastructure failures, industrial action and staffing issues.

“Airlines and airports need to find all the efficiencies they can. Every aspect of airport and airline operations is monitored and managed to the highest degree. The exception, until very recently, has been the turnaround. Because it is made up of many activities performed by multiple entities, it has been very difficult to get a complete picture of the entire operation. And without measurement, effective management is impossible.”

The Turnaround Benchmark Report provides information on-time performance, the efficiency of catering, fueling, unloading and loading, and pushback connections. It also examines the environmental implications of turnaround operations, focusing on auxiliary power unit and pre-conditioned air usage. Short-haul flights are the focus of this first report, because inefficient turnarounds can have a bigger impact by leading to cancelled flights and frustrated passengers at the end of the day.

Diez concluded, “The results are based on analysis of the worst-performing third, the middle performing third and the best-performing third. The differences between the best and worst performers demonstrate very clearly why monitoring and holistic management of turnarounds is so important.”

Assaia applies Artificial Intelligence Computer Vision technology to provide airports and airlines with complete visibility of turnaround operations. The resulting automated monitoring delivers complete visibility of the hundreds of tasks carried out by scores of people at the turnaround. This enables airports, airlines and ground handlers to free up gates faster, increasing efficiency, reducing delays, improving safety and cutting CO2 emissions.

The Turnaround Benchmark Report is available for download at


The use of Assaia's TurnaroundControl has provided our Airline Partners, Ground Handlers, and Service Providers with full visibility of the aircraft turn processes. The data, predictability, and visibility enhances our collective efficiency and resilience at Toronto Pearson. Paired with our A-CDM initiative, Assaia's TurnaroundControl provides crucial data driving A-CDM processes, a reduction in turn times, and a noticeable increase in on-time performance.

Dean Wright
Associate Director, Gating & Airport Flow

The way Turnaround 2.0 uses AI and machine learning to boost our zone controllers' efficiency is remarkable. They can now manage multiple gate activities with more focus on handling exceptions, rather than multitasking. Turnaround 2.0 is more than a tool for the present; it's a foundation for 'United Next,' growing with us and helping us surpass our operational goals efficiently.

Daniel Reed
Director of Station Operations, United Airlines

Our focus is to use innovation to make our operations smoother. We have selected Assaia because of the capabilities of the tool. But it is also really important for us that it has a good record of successful implementation, so we know it will deliver for us, for our airlines and ultimately for our passengers.

Dr Babett Stapel
Managing Director, Fraport Slovenjia

We are optimizing all our processes on the apron to shorten the time each aircraft needs to be on the ground, which benefits both our passengers and our airline partners. This is a common issue across our airports and we are talking to all of them about this technology.

Claus Grunow
VP of Corporate Strategy and Digitalization at Fraport

We are pleased to partner with Assaia to implement the ApronAI Turnaround Control solution at T4. This new solution will not only optimize operations and our work with our business partners, but will also help us to ensure a first-class customer experience at T4.

Roel Huinink
President and CEO, JFKIAT

For most airports, the apron is a a black box. Assaia finally gives our ground staff full insight into every turnaround. This allows them to focus on what really matters, while simultaneously making the work environment safer.

Jason Aspelund
Former Manager Strategic Performance, Alaska Airlines

The real-time and historical insights that can inform both airport and airline operations make this solution a clear winner for everyone.

Craig Paul
Director of Technology & Innovation , Halifax Stanfield International

Assaia's product allows airports and airlines to collect, track, and analyze data in real time; this innovation removes inefficiencies and optimizes performance.

Jim Lockheed
JetBlue Ventures

We’re creating the airport of the future, and innovation in apron operations will directly improve the passenger experience. We are laser focused on innovations that will make Pearson and its whole apron ecosystem more efficient while reducing our carbon footprint.

Deborah Flint
President and CEO GTAA

SEA needed an innovative solution to our capacity problem and have worked with Assaia to optimize the turnaround process resulting in reduced taxi times and increased passenger satisfaction. Assaia has exceeded our expectations, consistently delivering on-time & on-budget.

Samer Tirhi
Airline Scheduling Coordinator, Seattle-Tacoma International Airport

With the help of Predicted Off Block Time from Assaia. JFKIAT Operations can be proactive to reduce or eliminate any delays and gate holds

Stephen Tukavkin
VP IT & Digital, JFKIAT

We are proud to be partnering with the Assaia team in our mission to use technology to improve the efficiency and safety of the airport environment.

Raghbir S. Pattar
Director of Airports Transformation, IAG

I had mentioned before, great innovation on your part. With these types of improvements, T4 is always leading at JFK. Thank you

COPA Station Manager

We’re working hard on becoming an airport of the future, and this involves rethinking every part of our ground operations. Assaia’s ApronAI is an integral component of our vision for the ramp of the future.

Abhi Chacko
Head of Innovation & Commercial IT Services, Gatwick Airport

Assaia’s technology adds critical data points to CVG’s early-stage neural network for operational advancements. Structured data generated by artificial intelligence will provide information to make decisions, optimize airside processes, and improve efficiency and safety.

Brian Cobb
CIO, CVG Airport


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